Support
Get help with installation, downloads, playback and library management.
Support email
support@miaoboxzone.comSupport is handled by email. Include the diagnostic information above and you will normally get a first reply within a few business days. Reports that miss the version and log excerpt usually need one more round trip.
Reporting a bug
- Note the exact Miaoboxzone version and your extractor version.
- Describe what you expected and what actually happened.
- Include the relevant log excerpt with the timestamp of the failure.
- Say whether the problem reproduces with a different source URL.
Diagnostic information to include
- Miaoboxzone version
- Operating system and build number
- Extractor version and its location
- The source URL (redacted if it is private)
- Relevant log lines around the failure